How to use - Complaints & Report

The Complaints & Reports section is dedicated to handling player concerns, rule violations, and issues that impact the gameplay experience. This section also receives automatic posts from the website Report Panel when further discussion or information is required. Here’s how to use it effectively:

1. Understanding Automated Report Posts

When a report is submitted from website through the Report Panel, it may appear here if additional information or discussion is needed. If your report shows up, check if there are any instructions or questions from the staff team to help resolve the issue faster.

2. Submitting a New Complaint or Report Manually

If you’re reporting directly through the forum, follow these guidelines to ensure your report is clear and actionable:

• Use a Clear Title: Provide a specific title for your complaint, such as “Unauthorized PK in Safe Zone” or “Guild Exploiting Game Bug.”
• Include Key Details: Describe the issue thoroughly, including relevant information like server, character names, date and time of the incident, and any specific actions that were involved.
• Attach Evidence: Screenshots or video links are essential in most cases. Ensure your evidence clearly shows the problem and supports your claim.
• Stay Objective: Focus on the incident and avoid adding personal opinions. This helps the staff review the issue more efficiently.

3. Following Up on Automated Reports

If your report appears as an automated post from the Report Panel:

• Check for Staff Replies: Staff members may reply to the thread to ask for clarification or additional evidence. Be prompt in providing this to speed up the resolution.
• Provide Requested Information: If staff ask for more details (like timestamps or additional screenshots), respond in the thread with the required information.
• Avoid Off-Topic Comments: Keep responses strictly related to the report; unrelated comments may delay the process.

4. Responding to Other Reports

If you have relevant information about a report (such as witnessing the incident), you can contribute by adding a respectful and factual comment. However, keep in mind:

• Do Not Involve Unrelated Issues: Only respond if you have relevant insights or firsthand information about the report.
• Stay Respectful: Avoid accusations or inflammatory language—focus on constructive input that can help resolve the issue.

5. Awaiting Resolution

Once you’ve submitted or responded to a report:

• Be Patient: The staff may need time to review and investigate. Multiple responses or “bumping” the thread won’t speed up the process.
• Watch for Updates: Staff members may update the thread with resolution details or further actions. Stay informed to know if any follow-up is required on your part.